Auto and Car Insurance

How to lodge a consumer complaint about an auto insurance co.?

I am with Esurance auto insurance and I want to lodge a complaint somewhere about thier services. It seems that every time I call for info on a quote or why my bill is constantly increasing every few months I get different answers! The agent I talked to today of course they dont have record of thier agents giving me the wrong info over and over, and they dont want to go back into the phone records. This Esurance is crap! Dont ever go with them. They always have an excuse for your rates increasing!!!! And thier agents 'never' give you the wrong info on what you bill will be. Where can I lodge a complaint about them? The esurance customer service will not even lodge a complaint for me because they say they dont see any info that was given to me wrong! (they will see it if they go back in thier phone records if they even have them) Please help. I'm sick of this company. I was told my monthly payment was gonna be $105 per month and then it shot up to $118 a month, now it is $124 month

Public Comments

1. Probably the attorney general, or the insurance commissioner, or consumer affairs, or better busines bureau, or you could do all at once.
2. You can lodge a complaint at the Better Business Bureau.www.bbb.org
3. Contact the Better Business Bureau. They will also be able to tell you if others have lodged similar complaints. Always check with them before choosing which business to go with.
4. Your state insurance department has a complaint department. Most of them have online complaint forms. BTW, this is why I ALWAYS recommend a local, independent agent . . . so there's someone you can hold accountable, you can walk into their office until they straighten things out!! NEVER buy online insurance.
5. Contact your state insurance bureau
6. Try BBBonline.com. It is the better business bureau for websites. Don't ever purchase insurance online. Go into an agents office and get professional help. If there is a problem you can go to the same person to get problems resolved. With an online company you are just another call into a call center.
7. the department of insurance for your state is the place to take your complaint. For example in texas it is the Texas Department of Insurance. Your state should have a site as well. Search for it on yahoo.
8. You will want to lodge a complaint with the insurance commissioner in your state. The list is much to long to list here, but go to: http://www.naic.org/documents/members_membershiplist.pdf and find your state. It gives you a phone number to call for every state. For example here is Alaskas listing: AK Linda Hall Please use Anchorage as primary mailing address Director (Vice Chair, Western Zone) Alaska Division of Insurance 550 West 7th Avenue, Suite 1560 Anchorage, Alaska 99501-3567 907-269-7900 Fax 907-269-7910 Toll Free In-State Only: 800-467-8725 Cheap Car Insurance: http://www.insureme.com/landing.aspx?Refby=614996&Type=auto (91% report saving money after getting multiple quotes) Ron @ InsureMe