Auto and Car Insurance

Sent my keys to insurance company and they lost them and now vehicle found?

My car was stolen so i filled out the information and sent it and my keys to the insurance company. I was called by the local police dept. who stated my vehicle has been found. I called my insurance company to get my keys back but they advised they never received them. Now i have no keys and now way to pick up my vehicle. Does the insurance company have to pay me for my car still? What can I do?

Public Comments

1. 1. If you have full coverage then yes the insurance will still need to pay for any damages done to your vehicle less the deductible. 2. As for your keys that will be your problem because you are never to send the keys to a vehicle until everything is finalized by the insurance company, meaning if the vehicle was totaled then you would give them the keys.. 3. You can get the VIN number off the car and get a set of keys made at the dealership as long as you can show them proof of ownership..