11) Please mention your agreement level with the following statements 1) Strongly disagree 2) Disagree 3) Neutral 4) Agree 5) Strongly Agree Statements12345 My insurance company settle claims faster as per my expectation My company introduces different product to my requirement My insurance company does not settle claims as per my expectation 12) Please mention the level of satisfaction with the following features offered by current insurance company. CriteriaHighly DissatisfiedDissatisfiedNeutralSatisfiedHighly Satisfied Cost Brand Referral Hassles free claims Bonus rate Ease of purchase Return fee Professional advice Linked with another product Choice of selecting your own service centre 13) How many years you have been using your vehicle (i) Less than 2 YEARS[ ] (ii) 2-5 YEARS[ ] (iii) 5-10 YEARS[ ] (iv) MORE THAN 10 YEARS[ ] Please fill Vehicle Insurance Survey5